Privacy policy

Phe Ledwell, trading as Train with Phe, is responsible for the personal information described here. For questions or requests about your information, email phe@trainwithphe.co.uk.

Updated 24 September 2026.

What is collected

When you enquire, book or submit a client form, I collect the details you provide, including your name, email address, phone number, date of birth, messages and booking or payment confirmation. Submitted client forms can also include emergency contact details, training goals, exercise and lifestyle information, health conditions, injuries and medication.

How your information is used

I use your information to reply to enquiries, manage appointments, plan appropriate training and review your progress. Enquiry and booking information is used to provide the service you request. Health information is used with your explicit consent to understand your needs and plan your training.

Client forms and health consent

Your answers are stored on this website and emailed to phe@trainwithphe.co.uk when you submit the form. Your consent covers storing and using the health and lifestyle information in your completed form to plan your training. You can withdraw consent by emailing me; this does not affect processing already carried out lawfully. If I no longer have the information or consent needed to plan safe training, we may need to pause sessions and discuss the next step. Please let your emergency contact know that you have provided their details.

Who receives your information

Your information is not sold or shared for marketing. The website hosting, booking and email services used to run Train with Phe process the information needed to provide those services. When you submit your client form, its contents, including health answers, are emailed to my business inbox and stored as a form submission on this website. Information may be shared with a healthcare professional where you ask me to, or where a legal obligation requires it.

Storage and your rights

Submitted client forms are stored on this website and in my business email. Copies may remain in backups or email logs; deleting a website submission does not automatically remove those copies. Records are kept for as long as needed for your training, appointment administration and any applicable legal record-keeping requirements. You can contact me to ask about retention, request access or correction, or request deletion, restriction or a portable copy where those rights apply. You can also object to processing where applicable. Some information may need to be retained to meet legal obligations. You have the right to complain to the Information Commissioner’s Office at ico.org.uk.